I Can’t See the Login Page on my Screen

If you cannot view the login page chances are you do not have the latest version of your browser and therefore can’t view 128 bit secure pages. Please follow the instructions to update your browser.

You can update your browser by:

For Internet Explorer:

  • 1. Visit Microsoft’s Internet Explorer home page.
  • 2. Follow the instructions for downloading the latest browser version.
  • 3. Save the browser installer in an easily remembered location on your computer.
  • 4. After the download is complete, return to where you saved the browser installer.
  • 5. Double-click the installer’s icon to begin installation.
  • 6. Follow the step-by-step instructions to complete installation.
  • 7. Restart your system to begin using the new browser.

For Mozilla Firefox:

  • 1. Visit Mozilla’s Firefox home page.
  • 2. Follow the instructions for downloading the latest browser version.
  • 3. Save the browser installer in an easily remembered location on your computer.
  • 4. After the download is complete, return to where you saved the browser installer.
  • 5. Double-click the installer’s icon to begin installation.
  • 6. Follow the step-by-step instructions to complete installation.
  • 7. Restart your system to begin using the new browser.

You may also find that your security settings are too high, try resetting to medium security:

 

Settings for Internet Explorer 6 (Windows)

In general set the global settings of your browser to a medium level of safety, which will provide the best balance between protecting your information and being able to view websites as intended:

Tools Menu » Internet Options » Privacy Tab » Privacy Preferences » Set the slider to Medium

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