CU Online
A message appears on my screen, “The security certificate was issued by a company that is not trusted.”
The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server.
It has been confirmed that certain browsers have trouble recognizing the Digital Certificates installed on our web server. This is because our Digital Certificate supplier’s details are not listed in the certificates database of these browsers, or the certificates database has not been updated. Unfortunately there is no central authority which provides links to update the certificates databases of browsers.
Please be advised that if you do receive this message when entering a secure section of our website, that your details are being encrypted, and it is safe to proceed. Upgrading your browser to the latest version will resolve the issue in most cases.
It has been confirmed that certain browsers have trouble recognizing the Digital Certificates installed on our web server. This is because our Digital Certificate supplier’s details are not listed in the certificates database of these browsers, or the certificates database has not been updated. Unfortunately there is no central authority which provides links to update the certificates databases of browsers.
Please be advised that if you do receive this message when entering a secure section of our website, that your details are being encrypted, and it is safe to proceed. Upgrading your browser to the latest version will resolve the issue in most cases.
I am keying everything in correctly but I still can’t get logged in.
If you believe that this is happening please check the following:
Things to Remember
- Your username and password are case sensitive. This means that keying in JohnSmith is not the name as keying in johnsmith. Ensure you enter your username the exact same way you did when first signing up.
- Did you receive a confirmation email about your registration request? If no, then you may not have completed all the steps of the registration process. If this is the case, please try registering again making sure to fill in all the required details.
- Have you registered more than once? If you have then this may be the cause of the login issue as each registration is unique the details you receive for one will not work with another account. Multiple registrations also make it difficult to determine which PIN/Password is associated with a specific registration.
Things to Remember
- You create your username when you register.
- You create your Pass Phrase when you register.
- Pass phrase must be at least 8 characters in length.
- Usernames and Pass Phrases are both case sensitive, ensure the cap locks key is not on when entering the details.
- Your Pin can only contain numbers and is issued to you via post.
- Your online account session will expire after 5 minutes of inactivity, this is a security precaution.
- If you have problems viewing the website or online accounts please update your browser to the latest version. This can be done by visiting your browsers home page.
I can see the log in page but I have got a message, “Your username has been suspended.”
If you receive a message telling you that you’re Username has been suspended it means that there have been too many failed attempts to login to your account. This is done for security reasons. If this should happen, please contact your Credit union for further assistance to re-enable you Username and to reissue your PIN to you.
I can view the login page but have got a message, “Invalid Access Details.”
This means that you have entered the wrong Username, Pin or Password. Please ensure you have typed it correctly, Usernames and Passwords are case sensitive. If you are still unable to login or if you receive a message telling you that you’re Username has been suspended, then please contact your Credit union for further assistance to re-enable you Username and to reissue your PIN to you.
I have updated my browser and I still cannot see the log-in page, what now?
If you have the most up to date browser and still cannot see the login page then it may be that you do not have access to secure sites. Some company Internet firewalls block access to secure sites. If you are accessing the online accounts from your office and cannot access the site please contact your Computing Support or Technical Department and ask whether access to secure sites has been blocked by the company.
If you do have access to secure sites and are accessing online accounts from an Office you need to ensure that your proxy settings are correct.
If you are using Internet Explorer 5 or 6 select Tools >>> Internet Options >>> Connections >>> LAN Settings >>> Advanced. The http has to be the same as the secure.
Please also check your security settings within 'View' in IE 4 and 'Tools' in IE5 and IE6. Then select 'Internet Options' and 'Advanced'. If you scroll down the menu that has opened up, please ensure that you have 'SSL 2.0', 'SSL 3.0' and 'PCT 1.0' selected.
If you do have access to secure sites and are accessing online accounts from an Office you need to ensure that your proxy settings are correct.
If you are using Internet Explorer 5 or 6 select Tools >>> Internet Options >>> Connections >>> LAN Settings >>> Advanced. The http has to be the same as the secure.
Please also check your security settings within 'View' in IE 4 and 'Tools' in IE5 and IE6. Then select 'Internet Options' and 'Advanced'. If you scroll down the menu that has opened up, please ensure that you have 'SSL 2.0', 'SSL 3.0' and 'PCT 1.0' selected.
I Can’t See the Login Page on my Screen
If you cannot view the login page chances are you do not have the latest version of your browser and therefore can’t view 128 bit secure pages. Please follow the instructions to update your browser.
You can update your browser by:
For Internet Explorer:
For Mozilla Firefox:
You may also find that your security settings are too high, try resetting to medium security:
Settings for Internet Explorer 6 (Windows)
In general set the global settings of your browser to a medium level of safety, which will provide the best balance between protecting your information and being able to view websites as intended:
Tools Menu » Internet Options » Privacy Tab » Privacy Preferences » Set the slider to Medium
You can update your browser by:
For Internet Explorer:
- 1. Visit Microsoft's Internet Explorer home page.
- 2. Follow the instructions for downloading the latest browser version.
- 3. Save the browser installer in an easily remembered location on your computer.
- 4. After the download is complete, return to where you saved the browser installer.
- 5. Double-click the installer's icon to begin installation.
- 6. Follow the step-by-step instructions to complete installation.
- 7. Restart your system to begin using the new browser.
For Mozilla Firefox:
- 1. Visit Mozilla’s Firefox home page.
- 2. Follow the instructions for downloading the latest browser version.
- 3. Save the browser installer in an easily remembered location on your computer.
- 4. After the download is complete, return to where you saved the browser installer.
- 5. Double-click the installer's icon to begin installation.
- 6. Follow the step-by-step instructions to complete installation.
- 7. Restart your system to begin using the new browser.
You may also find that your security settings are too high, try resetting to medium security:
Settings for Internet Explorer 6 (Windows)
In general set the global settings of your browser to a medium level of safety, which will provide the best balance between protecting your information and being able to view websites as intended:
Tools Menu » Internet Options » Privacy Tab » Privacy Preferences » Set the slider to Medium
How do I View my Lodgement History?
This page can be located by clicking on the, ‘Lodgements,’ option on the main menu on the left side of the page. All lodgements processed for your account will be displayed on a table on this page. This includes pending lodgements which have yet to occur. If you have any questions about lodgements or payments please contact the Credit Union.
How do I make a Regular Payment to a Member of a Different Credit Union?
Please note that this facility may not be available at your credit union.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in another Credit Union,’ and click on Next. When the next screen loads, select regular payment then click the Next button. Click Next to progress to the next screen.
Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in another Credit Union,’ and click on Next. When the next screen loads, select regular payment then click the Next button. Click Next to progress to the next screen.
Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
How do I make a One-Off Payment to a Member of a Different Credit Union?
Please note that this facility may not be available at your credit union.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in another Credit Union,’ and click on Next. When the next screen loads, select one-off payment then click the Next button. Click Next to progress to the next screen.
Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in another Credit Union,’ and click on Next. When the next screen loads, select one-off payment then click the Next button. Click Next to progress to the next screen.
Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
How do I Make a Regular Payment to Another Member of my Credit Union?
Please note that this facility may not be available at your credit union.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in your Credit Union,’ and click on Next. When the next screen loads, select regular payment then click the Next button. Two boxes will appear allowing you to enter the frequency of the payment (monthly, weekly etc.) and the start date of the payment.
Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in your Credit Union,’ and click on Next. When the next screen loads, select regular payment then click the Next button. Two boxes will appear allowing you to enter the frequency of the payment (monthly, weekly etc.) and the start date of the payment.
Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.