CU Online
How do I Make a One-off Payment to Another Member of my Credit Union?
Please note that this facility may not be available at your credit union.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in your Credit Union,’ and click on Next. When the next screen loads, select one-off payment then click the Next button. Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.
Select, ‘Payment to another account in your Credit Union,’ and click on Next. When the next screen loads, select one-off payment then click the Next button. Click Next to progress to the next screen.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
How do I Make a One-Off Bill Payment Online?
Please note that this facility may not be available at your credit union.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected. Select, ‘External Payment/Bill Payment,’ and click on Next. When the next screen loads, select one-off payment then click the Next button.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the payment to be made in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
Step 1 – Go to the Make Payment Screen
This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected. Select, ‘External Payment/Bill Payment,’ and click on Next. When the next screen loads, select one-off payment then click the Next button.
Step 2 – Enter the Originating Details
Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.
Step 3 – Enter the Amount
Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.
Step 4 – Enter a Due Date
Enter the date you wish the payment to be made in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.
Step 5 – Select a Destination
Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.
Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.
How do I View all the Messages I have Recently Sent to the Credit Union?
Step 1 – Go to the Sent Messages Page.
This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘Sent Messages,’ tab at the top of the page.
Step 2 – Select a Message
You will be presented with a list of messages you have sent to the Credit Union. Click on the button under the, ‘details,’ column to view the message.
When you have finished reading the message, click the Close button.
This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘Sent Messages,’ tab at the top of the page.
Step 2 – Select a Message
You will be presented with a list of messages you have sent to the Credit Union. Click on the button under the, ‘details,’ column to view the message.
When you have finished reading the message, click the Close button.
How do I Send Messages to the Credit Union?
Step 1 – Go to the New Message Page.
This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘New Message,’ tab at the top of the page.
Step 2 – Compose your Message.
Enter a short description of what your message is about in the Subject box. Enter the message you wish to send to the Credit Union in the Details box. Click on the Confirm button to send the message.
This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘New Message,’ tab at the top of the page.
Step 2 – Compose your Message.
Enter a short description of what your message is about in the Subject box. Enter the message you wish to send to the Credit Union in the Details box. Click on the Confirm button to send the message.
How do I Read Messages the Credit Union has Sent to me?
Step 1 – Go to your Inbox
This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘Inbox,’ tab at the top of the page. This tab loads by default when, ‘Messages,’ is selected.
Step 2 – Select a Message
You will be presented with a list of messages sent to you from the Credit Union. Click on the button under the, ‘details,’ column to view the message. You can delete messages by checking the relevant box in the, ‘delete,’ column then clicking the Confirm button. When you have finished reading the message, click the Close button.
To reply to a message, click on, ‘Reply,’ next to the relevant message.
This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘Inbox,’ tab at the top of the page. This tab loads by default when, ‘Messages,’ is selected.
Step 2 – Select a Message
You will be presented with a list of messages sent to you from the Credit Union. Click on the button under the, ‘details,’ column to view the message. You can delete messages by checking the relevant box in the, ‘delete,’ column then clicking the Confirm button. When you have finished reading the message, click the Close button.
To reply to a message, click on, ‘Reply,’ next to the relevant message.
How do I Change my PIN or Password?
Step 1 – Go to the Security Info Page
This page can be located by clicking on the, ‘Personal Details,’ option on the main menu on the left side of the page. Then click the, ‘Security Info,’ tab at the top of the page.
Step 2 – Update PIN and/or Password.
To change your PIN, enter the current PIN in the first box and the new PIN in the following two boxes. Then press confirm. To change your password, enter the current password in the relevant box and the new password in the following two boxes. Then press confirm. You can change both password and PIN at the same time or you can change one but not the other. Just leave the boxes you do not wish to change blank.
This page can be located by clicking on the, ‘Personal Details,’ option on the main menu on the left side of the page. Then click the, ‘Security Info,’ tab at the top of the page.
Step 2 – Update PIN and/or Password.
To change your PIN, enter the current PIN in the first box and the new PIN in the following two boxes. Then press confirm. To change your password, enter the current password in the relevant box and the new password in the following two boxes. Then press confirm. You can change both password and PIN at the same time or you can change one but not the other. Just leave the boxes you do not wish to change blank.
How do I change/update my contact details?
Step 1 – Go to the Update Details Page
This page can be located by clicking on the, ‘Personal Details,’ option on the main menu on the left side of the page. Then click the, ‘Update Details,’ tab at the top of the page. This tab loads by default when, ‘Personal Details,’ is selected.
Step 2 – Amend the Details
You can enter information in the relevant boxes to change your contact telephone numbers and e-mail address. If you wish to change your name of address please contact the Credit Union directly.
You can select whether or not to receive statements by post by checking the box at the bottom of the page.
Press Confirm to make any changes or Reset to erase them.
This page can be located by clicking on the, ‘Personal Details,’ option on the main menu on the left side of the page. Then click the, ‘Update Details,’ tab at the top of the page. This tab loads by default when, ‘Personal Details,’ is selected.
Step 2 – Amend the Details
You can enter information in the relevant boxes to change your contact telephone numbers and e-mail address. If you wish to change your name of address please contact the Credit Union directly.
You can select whether or not to receive statements by post by checking the box at the bottom of the page.
Press Confirm to make any changes or Reset to erase them.
How do I Find Out if I have been Approved for a Loan?
Once you have applied for a loan online, the details of your application are sent securely to the Credit Union for review. Once a decision has been made, a message will be sent to your CU Online inbox. To view your messages, click login to CU Online and click on, ‘Messages,’ on the menu on the left side of the page.
How do I Refinance an Existing Loan Online?
Please note that some loans may not be refinanceable due to policies put in place by the credit union.
Step 1 – Go to the Loan Application Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘Refinance an Existing Loan,’ then click on the Continue button. This will bring you to the next page.
Step 2 – Select Account and Balance
If you have more than one account in the credit union then select which one your current loan is under. This will display your current loans at the bottom of the page. Click on, ‘Refinance,’ next to the loan you wish to refinance.
Step 2 – Enter Amount and Repayment Details
Enter the amount you wish to borrow in addition to the current loan amount into the, ‘Amount Required,’ box. The new loan amount will be calculated and displayed in the following box.
Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.
Step 3 – Enter Employment and Income Details
The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.
When you have completed this page click on the Continue button.
Step 4 – Expenditures
The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
Enter details of your mortgage in the first section, and details of other major expenses in the second section.
Step 5 – Terms and Conditions
Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.
Step 6 – Confirmation of Loan Details
Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.
If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.
Step 1 – Go to the Loan Application Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘Refinance an Existing Loan,’ then click on the Continue button. This will bring you to the next page.
Step 2 – Select Account and Balance
If you have more than one account in the credit union then select which one your current loan is under. This will display your current loans at the bottom of the page. Click on, ‘Refinance,’ next to the loan you wish to refinance.
Step 2 – Enter Amount and Repayment Details
Enter the amount you wish to borrow in addition to the current loan amount into the, ‘Amount Required,’ box. The new loan amount will be calculated and displayed in the following box.
Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.
Step 3 – Enter Employment and Income Details
The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.
When you have completed this page click on the Continue button.
Step 4 – Expenditures
The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
Enter details of your mortgage in the first section, and details of other major expenses in the second section.
Step 5 – Terms and Conditions
Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.
Step 6 – Confirmation of Loan Details
Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.
If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.
How do I Apply for a Loan Online?
If you wish to apply for a loan with the Credit Union you can do so online. Be sure to pay due attention to the information that is required in the application. A failure to do so may result in your application being rejected. Once your application is reviewed by the Credit Union you will be notified of the result via the messages section of CU Online.
Step 1 – Go to the Loan Application Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘New Loan,’ then click on the Continue button. This will bring you to the next page.
Step 2 – Enter Amount and Repayment Details
Once the page has loaded, select the purpose of the loan from the drop down box and enter the amount you wish to borrow in the, ‘Amount Required,’ box. Do not enter commas.
Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.
Step 3 – Enter Employment and Income Details
The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.
When you have completed this page click on the Continue button.
Step 4 – Expenditures
The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
Enter details of your mortgage in the first section, and details of other major expenses in the second section.
Step 5 – Terms and Conditions
Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.
Step 6 – Confirmation of Loan Details
Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.
If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.
Step 1 – Go to the Loan Application Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘New Loan,’ then click on the Continue button. This will bring you to the next page.
Step 2 – Enter Amount and Repayment Details
Once the page has loaded, select the purpose of the loan from the drop down box and enter the amount you wish to borrow in the, ‘Amount Required,’ box. Do not enter commas.
Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.
Step 3 – Enter Employment and Income Details
The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.
When you have completed this page click on the Continue button.
Step 4 – Expenditures
The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
Enter details of your mortgage in the first section, and details of other major expenses in the second section.
Step 5 – Terms and Conditions
Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.
Step 6 – Confirmation of Loan Details
Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.
If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.